This guide explains how to add value to your account using a Roblox Gift Card or promotional code. Most redemptions occur via a web browser, though specific steps are available for Samsung Galaxy users. Please note that Amazon Gift Cards and Party Packs Gift Cards are redeemable for Robux only and cannot be redeemed for Roblox Credit.
Redeem your gift card or code
Web Browser
- Navigate to Roblox.com/redeem.
- Log in to your Roblox account.
- Enter your code in the text box.
- Click Redeem.
- A confirmation message will appear once the credit or item is successfully added to your account.
Samsung Galaxy App
- Open the Roblox mobile app on your Samsung device.
- Navigate to the More page.
- Tap the Redeem tile.
- Enter your code directly in the app.
- A confirmation message will appear once the credit or item is successfully added to your account.
Troubleshooting & common questions
Where is the redemption page in the standard mobile app or console?
Redemption is not available in the standard mobile app or on consoles. You must use a web browser to redeem your cards. Only Samsung Galaxy users have the option to redeem directly within the Roblox mobile app.
Why am I receiving an error when I enter my code?
Letters and numbers often look similar. If you receive an error, try these common substitutions:
- 0 (zero) → O
- 1 (one) → I (capital i)
- 2 (two) → Z
- 5 (five) → S
- 6 (six) → G or Q
- 8 (eight) → B
If you are still unable to redeem your Gift Card, please contact Roblox support.
Can I redeem a card from another country?
Yes. All Roblox codes can be redeemed worldwide. The value will automatically convert to your account's local currency upon redemption. For more details on value conversion, please visit roblox.com/giftcardterms.
Can I redeem more than one card?
Yes. You may redeem as many cards as you like; however, they must be entered one at a time at roblox.com/redeem.
I have not received a gift code from a promotional purchase. Where is it?
Roblox does not issue or reissue gift codes for external promotional purchases. Please contact the retailer where the promotion was held for assistance.
How do I request a refund for my Gift Card?
Roblox does not provide refunds for gift cards. For more details, please visit roblox.com/giftcardterms.
I bought a Gift Card online at Roblox.com. Where is my PIN?
Gift cards purchased via roblox.com/shopgiftcards are sold through our partner, CashStar. If you have questions regarding your digital purchase, please complete the CashStar Customer Support form.
Contacting support
If you are still unable to redeem your gift card after following the steps above, please contact us with the following information:
- Username(s)
- Purchase date and amount
- Place of purchase and city
- Country of residence
- Gift Card PIN
- Gift Card Serial Number
- Image of the purchase receipt
- Image of the front and back of the gift card or full image of the e-gift card
- Image of any error messages received while redeeming (if applicable)
Note: Images must be .jpg or .png format.